If you did not have your confirmation email with you at time of travel and bought a replacement ticket from a Bus Éireann Driver or at a Bus Station, please retain that ticket and submit it in support of your refund application. You must make all refund claims no later than 30 days after the date of outward travel on your unused ticket.

If you decide for some reason not to use the ticket you bought online, you should apply for refund before the date of outward travel shown on your order
Claims for refunds in respect of unused tickets will be considered solely at the discretion of Bus Éireann and will be subject to an administration charge of €5 per transaction.
Refunds will not be granted on partially used tickets.
Refunds will not be issued in respect of lost or stolen tickets.
Customers please note it takes a minimum of 10 working days for refund amount to be credited back to your account/appear on a statement of a credit/debit card.

Requests for refunds on unused tickets bought on our website will only be considered on receipt of written application. Submit your queries using the Transport for Ireland web form, or apply in writing, enclosing your confirmation email to:

Transport for Ireland,
PO Box 13739,
Clonakilty,
Co. Cork.

Please note that terms and conditions for Expressway and Eurolines Tickets differ from National Tickets.

FAQ's

Bus Éireann: Frequently Asked Questions